Return Policy

Effective Date: September 10, 2026 Last Updated: September 10, 2026

At zhpek, we take immense pride in the quality and health of our desktop green plants. We want you to be completely satisfied with your purchase. However, if you need to return an item, our Return Policy is structured to provide clear guidelines while ensuring operational feasibility.

  1. Return Eligibility Window You may request a return or refund within 14 calendar days from the date of delivery. To be eligible for a return, your item must be in its original condition, packaging, and accompanied by proof of purchase or order confirmation.

  2. Mandatory Return Location Requirement All returns must be shipped back to our designated return location. Customers are required to contact our support team at service@zhpek.com prior to sending any items back. Our team will provide you with the correct, authorized return shipping address. Unauthorized returns sent to incorrect addresses or corporate offices without prior coordination cannot be processed and will not be eligible for a refund.

  3. Return Shipping Costs and Conditions

  • If the return is due to an error on our part (e.g., incorrect item shipped, severely damaged or dead plant upon arrival), zhpek will cover or reimburse reasonable return shipping costs.

  • For all other standard returns (e.g., change of mind), the customer is responsible for paying all return shipping charges. We strongly recommend using a traceable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  1. Inspection and Refunds Once your returned item is received and inspected at our designated return location, we will send you an email notification confirming receipt. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.

  2. Damaged or Defective Items If your desktop plant arrives damaged, wilted beyond recovery, or defective due to transit, you must notify us at service@zhpek.com within 48 hours of delivery. Please include photographic evidence of the plant and its packaging. We will review the case promptly and arrange for a replacement or a full refund.