FAQ
Frequently Asked Questions
How can I place an order? Placing an order with zhpek is simple and secure. Browse our extensive collection of sunglasses, select your preferred styles, and click 'Add to Cart'. Once you are ready to complete your purchase, proceed to the checkout page, enter your shipping and payment information, and confirm your order. You will receive an automated order confirmation email containing your order details shortly after.
What payment methods do you accept? We accept a variety of secure payment methods to ensure a smooth checkout process. These typically include major credit cards, debit cards, and established online payment gateways. All transactions are encrypted and securely processed to protect your financial information.
How long will it take to process my order? Order processing typically takes 1 to 3 business days. During this time, our warehouse team carefully inspects, packs, and prepares your sunglasses for dispatch. Processing times may be slightly extended during peak holiday seasons or promotional events.
How can I track my shipment? Once your order has been dispatched, you will receive a shipping confirmation email that includes a unique tracking number and a link to the carrier's website. You can use this information to monitor the real-time progress of your delivery.
What if I receive a damaged or incorrect item? Quality control is paramount at zhpek. However, if you receive a damaged, defective, or incorrect item, please contact our customer service team at service@zhpek.com within 48 hours of delivery. Include your order number and clear photographic evidence of the issue. We will promptly arrange for a replacement or a full refund.
How do I care for my zhpek sunglasses? To maintain the pristine condition of your sunglasses, we recommend storing them in the provided protective case when not in use. Clean the lenses regularly with a microfiber cloth and a specially formulated, alcohol-free lens cleaner. Avoid leaving your sunglasses in environments with extreme temperatures.