Contact Us
Effective Date: September 10, 2026 Last Updated: September 10, 2026
At zhpek, we are committed to providing exceptional customer service and ensuring that your shopping experience with us is seamless, pleasant, and fully supported. Whether you have questions regarding our desktop green plant collection, need assistance with an ongoing order, require help with tracking your shipment, or wish to inquire about our return and refund procedures, our dedicated customer support team is here to help you every step of the way.
We strive to respond to all customer inquiries promptly and efficiently during our regular business hours. Please find our complete contact details below:
Company Name: zhpek Customer Support Email: service@zhpek.com Business Hours: Monday through Friday, 9:00 AM to 6:00 PM PDT (Pacific Daylight Time) Closed: Saturdays, Sundays, and major public holidays.
When contacting us via email at service@zhpek.com, please include relevant details such as your full name, order number (if applicable), and a detailed description of your inquiry or concern. This will enable our support team to investigate your query and provide an accurate, helpful response in a timely manner. We appreciate your patience and look forward to assisting you with all your indoor plant needs.
Contact Phone Number：+49 895 0379456
Hotline Service Hours： PDT 9AM-6PM